Boost Customer Support with Tidio – Live Chat & AI Chatbot for Shopify
Every Shopify store needs fast, effective, and friendly customer support — and that’s where Tidio shines. It’s an all-in-one live chat and AI chatbot solution that helps you connect with your visitors in real time, answer questions instantly, and automate support using smart bots.
Whether you’re just starting out or running a large online store, Tidio helps you scale customer service without hiring a full team.
💬 What is Tidio?
Tidio – Live Chat & AI Chatbot is one of the top-rated customer service apps on the Shopify App Store. It offers live chat, AI chatbots, automated flows, ticketing, and multichannel support — all in one place.
It’s easy to install, mobile-friendly, and integrates directly with Shopify for real-time data syncing.
🔑 Key Features
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✅ Live Chat – Talk to website visitors instantly
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🤖 AI Chatbots (Lyro) – Automate customer support with AI that learns from your content
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📱 Mobile App – Manage chats on the go
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📦 Order Tracking & Product Recommendations – Integrated with Shopify
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💼 Ticketing System – Manage complex queries professionally
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🔗 Social Media Integrations – Messenger, Instagram, WhatsApp, and more
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📊 Chat Analytics – See visitor data, conversation quality, and agent performance
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🧠 Visual Bot Builder – Easily create chat flows for FAQs, cart recovery, lead generation
🌟 User Reviews (Shopify App Store)
Here’s what real users say about Tidio:
⭐️⭐️⭐️⭐️⭐️
“The app seems incredibly promising but it’s unclear in terms of how to scale it and use it – we have previously asked for an overview and the support agent missed our meetings twice and messaging execs or anyone was flatly ignored. Despite this we have gone with Tidio and while everything seems so incredibly promising. the only promise of support has been severely lacking” – Subwear
⭐️⭐️⭐️⭐️⭐️
“So far the AI chat bot is helping us reduce staff time answering reptitive questions that are easily answerable. We’ve made some sales with the AI bot also. The support team have been responsive and helpful.” – Kure NZ
⭐️⭐️⭐️⭐️⭐️
“I honestly don’t even know how to describe what happened.I paid for a plan because I wanted the chat page. I then received an email from Raquel, who stated that there are significant abuses of the chat page and I therefore have to prove my reasons for wanting it. I message back that this doesn’t sound like an upstanding company.
Hours later I receive another response from Chris, who states he’s with the legal team, but oddly has a Customer Experience title. Within the thread that Chris forwarded to me is an email from Joel, who explicitly states that he’s not replying to me so that I don’t think something went wrong on their side.
Too late. I definitely think there’s something wrong on their side.
I cannot uninstall this app fast enough, and have asked for a refund. I don’t know what you, the reader, may want to do with this information, but I can’t suggest that you use them. There are plenty of other live chats out there with fewer red flags when talking to clients.
Update: As you can see they replied here, they also emailed me asking me to edit my review because…and here let me quote Jack, “But I also want to be honest—while the mistake was bad, it wasn’t as sketchy as it might have seemed.”
Because nothing says sketchy like a company having to say “we’re not sketchy“ – FGMN Nursery
Tidio currently has 4.8+ rating from over 2,000 reviews — making it one of the top support apps for Shopify.
💰 Tidio Pricing Plans
Tidio offers flexible pricing depending on your needs — from basic live chat to advanced AI support.
🆓 Free Plan
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Live Chat: 50 conversations/month
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Flows: Up to 100 visitors/month
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Ticketing
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Mobile App
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Social Media Integrations
💼 Customer Service Plan – Starts at $29/month or $290/year
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100 conversations for $29, up to 1000 for $59
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All Free plan features
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Tidio AI reply assistant
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Analytics
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Live visitors list
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Operating hours
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Live chat support (24/5)
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7-day free trial
🔄 Flows Plan – $29/month or $290/year
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Reach up to 40,000 visitors
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All Free plan features
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Automation analytics
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Chatbot templates
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Visual chatbot builder
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Remove Tidio branding (add-on)
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Live chat support (24/5)
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7-day free trial
🤖 Lyro AI Chatbot Plan – $39/month or $390/year
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Up to 200 Lyro AI conversations/month
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Website scraper
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Native Shopify actions
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Lyro tasks
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Remove Tidio branding (add-on)
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All Free plan features
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Live chat support (24/5)
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7-day free trial
💡 No credit card needed to start the free trial
Final Thoughts
If you want to improve customer experience, reduce abandoned carts, and answer customer questions instantly, Tidio is one of the best Shopify apps out there. From real-time live chat to powerful AI bots — it’s a must-have tool for growing stores.
