ReturnGO Returns & Exchanges Shopify App Review (2025)
Managing product returns efficiently is one of the biggest challenges for any eCommerce store. That’s where the ReturnGO Returns & Exchanges Shopify app comes in. It’s a powerful, flexible, and customer-focused solution that simplifies returns, enhances the customer experience, and saves valuable time for store owners.
In this post, we’ll explore ReturnGO’s features, pricing plans, and real user reviews to help you decide if it’s the right solution for your Shopify store.
🔄 What is ReturnGO?
ReturnGO is a Shopify app designed to automate and streamline the returns and exchanges process. It offers features like auto-approval, customizable return policies, variant exchanges, and advanced analytics – everything a modern eCommerce store needs to handle post-purchase requests smoothly.
💰 Pricing Plans
| Plan | Price | Features |
|---|---|---|
| Return Guard | Free to install | 🔹 Unlimited returns (coverage fees & return label costs billed monthly) 🔹 All Pro features except shipping integrations 🔹 ReturnGO return labels 🔹 Return Guard revenue share |
| Starter | $23 / month | 🔹 20 returns included/month 🔹 $1.25 per extra return 🔹 Up to 1000 returns/year 🔹 Add-ons & Integrations available 🔹 Full returns solution 🔹 Variant exchange 🔹 Return labels via Ship by ReturnGO 🔹 Unlimited policy rules 🔹 Store credit 🔹 Auto-approval 🔹 2 languages 🔹 Email notifications 🔹 14-day free trial |
| Premium | $147 / month | 🔹 110 returns included/month 🔹 $1.25 per extra return 🔹 Up to 2000 returns/year 🔹 Add-ons & Integrations available 🔹 All Starter features plus: 🔹 Product exchange 🔹 AI-powered instant store credit 🔹 Gift returns 🔹 Item donation 🔹 Cancel order 🔹 Shipping integrations 🔹 14-day free trial |
| Pro | $297 / month | 🔹 300 returns included/month 🔹 $1.25 per extra return 🔹 Up to 5000 returns/year 🔹 Add-ons & Integrations available 🔹 All Premium features plus: 🔹 Shop Now 🔹 Packing slips 🔹 Item validation 🔹 White label portal 🔹 Auto-mark as done 🔹 5 languages 🔹 Advanced analytics & API 🔹 14-day free trial |
⭐ Customer Reviews
🗣 HUNDRED (United Kingdom) — March 18, 2025
“ReturnGO has honestly made a huge difference to our returns process. It was super easy to set up and get running, and the dashboard is really straightforward to use.
The support team has also been amazing, quick to reply, friendly, and always helpful whenever we’ve had a question or needed help with something.
Since we started using it, returns have been way more efficient and less of a headache for our team. It’s saved us a ton of time and made things smoother for our customers too. Definitely recommend it!”
🗣 Sound Healing LAB (United States) — April 4, 2025
“I’ve been using the ReturnGO App and worked with their team for over a year now (Junessa and Mike). It was an incredible experience.
I love how it helps our customers to easily get the return labels and submit return requests, leaving our team focused on things that require attention.”
🗣 Alexis (United States)
“ReturnGO is a good app that does what we need it to, but the support is what really brings the service to the next level. Mike, in particular, has gone above and beyond in making sure our returns process is optimized. He is truly an A+ representative of the company.”
✅ Key Benefits
Fully customizable return flows.
Easy integration with major shipping providers.
Real-time return tracking and notifications.
Store credit automation and variant exchanges.
Support for multiple languages and return policies.
Excellent 24/7 support team.
📝 Final Thoughts
If your Shopify store handles a moderate to high volume of returns, ReturnGO is worth considering. Its flexible plans suit businesses of different sizes, and the automation features will save you and your team countless hours.
Whether you’re just starting out or scaling your eCommerce operations, ReturnGO provides the tools and support needed to manage returns like a pro.
